CIBC – More Proof that Big Banks Don’t Give a Rat’s Ass About Their Regular Customers
Posted in Miscellaneous on December 4th 2002 by Randy ReichardtI’ve been banking with Canadian Imperial Bank of Commerce (CIBC) since 1968. Why? They were the closest branch to my house when I was a kid in St Boniface, Manitoba. Throughout the decades, the service in branches has been excellent. However, on the U of A campus where I work, it’s gone from good to poor to SBT: Sucks Big Time.
To wit: 1) many years ago: CIBC shuts down its campus branch and moves it five blocks off campus; 2) shortly thereafter: CIBC removes its two Instant Tellers from the Student Union Bldg; 3) sometime later: CIBC removes one of its two Instant Tellers from the entrance to my bldg (both heavily used); 4) this morning: CIBC removes the other, very heavily used Instant Teller for reasons unknown. This is a bank machine that has a long lineup most times during the day. It’s now boarded up with a hand written note advising customers to call a number and complain – duh. My first e-mail of complaint to the imaginary customer service suits is below. My advise: don’t bank with them if you haven’t. Now it’s time for me to consider my alternatives. What’s sad is that the service I get in my branch is penultimate – the people there genuinely seem to care about their small change customers like me. But the Suits must think differently – I guess students, the bulk of the users of machines like the ones outside my library, aren’t worth their time.
Here’s the text of my e-mail to the faceless wonders at CIBC:
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